These terms cover ordinary consumer orders for delivery or collection and gift vouchers. meatRepeat is governed by its separate subscription terms. Nothing in these terms limits your statutory consumer rights.
1.1 These terms apply to consumer purchases made through www.ianchatfield.co.uk, including home delivery, online Click & Collect orders, and gift vouchers. They also apply to telephone orders where we provide them before you order. A consumer is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
1.2 meatRepeat subscriptions and orders placed under that service have separate meatRepeat terms. These general sales terms do not introduce subscription payments, renewal rules or subscription cancellation deadlines. Where a basket contains both ordinary purchases and subscription purchases, the applicable terms must be identified before you pay.
1.3 These terms do not govern purchases made entirely in our shop or trade purchases unless we expressly agree otherwise. Your statutory consumer rights apply regardless of where you buy. Please contact us for trade or resale orders.
1.4 Please read these terms and the product, price, delivery and cancellation information shown before you order. Save a copy. Specific terms or promises agreed for your order also form part of the contract. These terms do not remove a more favourable product description, guarantee or delivery promise made before purchase.
2.1 We are Ian Chatfield Limited, trading as Ian Chatfield, a company registered in England and Wales under company number 09445646. Our VAT registration number is 153 0962 20.
2.2 Our registered office is Unit K, The Brewery, Bells Yew Green Road, Bells Yew Green, Tunbridge Wells, England TN3 9BD. Our shop, customer correspondence and returns address is 16 High Street, Tonbridge, Kent TN9 1EJ.
2.3 Contact us at [email protected] or on 01732 354 733. Please quote your order number if you have one. You may also write to our shop address. Contact us before sending perishable goods back so that we can arrange safe handling; prior permission is not a condition of exercising a statutory cancellation right.
2.4 We normally contact you using the email address or telephone number supplied with your order. Please provide accurate details and tell us promptly if they change. Dates and times in these terms are UK local dates and times, including British Summer Time where applicable. Calendar days include weekends and bank holidays.
3.1 Choose your products, quantities, delivery or collection method and an available date. Check the basket, address, contact details, applicable deadlines and total price before selecting the button that places your order with an obligation to pay. You can correct errors before submitting the order. Contracts are made in English.
3.2 Your order is an offer to buy. We accept it when we send an email confirming acceptance. Unless an email clearly says that it only acknowledges receipt, our order confirmation email accepts your order. A payment authorisation or payment receipt alone is not acceptance. We will accept or decline promptly and before preparing or dispatching your goods. You may withdraw an offer before we accept it.
3.3 Before acceptance, we may decline an order for a genuine reason, such as unavailable stock, an unavailable delivery service, inability to verify payment, a pricing error or reasonable grounds to suspect fraud. We will tell you and promptly refund any payment taken for a declined order.
3.4 After acceptance, we cannot simply change the agreed price or cancel for convenience. If a supply or pricing problem arises, we will contact you to agree a solution or explain your refund rights. Any right to avoid a contract for an obvious mistake depends on the law; this clause does not create a general right to cancel accepted orders.
3.5 We will provide confirmation of the order and applicable terms in an email or attachment you can retain. If you notice an error, contact us promptly. Failure to notice an error immediately does not remove your legal rights.
4.1 Prices are in pounds sterling and include VAT where applicable. Delivery charges and any other applicable charges are disclosed before you commit to buy. Your order total includes all unavoidable charges. Optional services are charged only if you choose them.
4.2 Payment is due in full when you order, using a payment method offered for that order. A different payment or deposit arrangement applies only if expressly offered and agreed before purchase. We do not take recurring payments for ordinary purchases under these terms.
4.3 The price agreed for an accepted order is fixed unless you agree an amendment or the order expressly uses a variable-weight price calculation explained before purchase. Future website price changes do not change accepted orders.
4.4 If payment is declined, reversed or genuinely unpaid, we may withhold the unpaid goods and contact you to resolve the issue. We will not add unagreed payment fees or make additional card charges without authority. We may end an unpaid order if you do not pay within a reasonable period notified to you, taking account of the delivery date and perishability. This does not override a valid refund claim or statutory payment dispute rights.
4.5 Where a third-party payment or credit provider is offered, its eligibility checks and payment agreement apply separately. We are the seller of the goods, not the lender. Check the provider information presented at checkout. Your consumer rights against us remain unchanged; we will process any refund due through the appropriate payment route and notify the provider where required.
5.1 The minimum goods value for home delivery is £80 after product discounts and before delivery charges. Payment using a gift voucher does not reduce that goods value. Click & Collect is free and has no minimum spend. Any expressly advertised exception applies only to the qualifying order.
5.2 Standard home delivery to eligible postcodes is free on Tuesday to Friday. Optional Saturday delivery costs £9.95. Premium services, including delivery by noon where available, cost extra as shown before selection. The complete charge for any combination of services is shown before you pay.
5.3 Standard delivery days are Tuesday to Saturday, excluding bank holidays. We do not offer standard deliveries on Sunday or Monday. Availability depends on the postcode, products, capacity and dates shown when you order.
5.4 Our ordinary service covers eligible mainland addresses in England, Wales and Scotland. Any additional area or service requiring longer transit is available only where expressly offered and confirmed for the postcode. Do not assume that an island, remote postcode or Northern Ireland is covered. Any applicable restriction, transit time and surcharge will be explained before purchase.
5.5 Next-day delivery is available only where offered for your basket and postcode. A published ordering cut-off, such as noon, does not guarantee that every product or date is available. Any changed cut-off must be disclosed before the order is placed. We honour the delivery commitment agreed for an accepted order.
5.6 If our stock shortage reduces an accepted order below the delivery minimum, we will not add a delivery charge or require extra purchases. We will agree how to deal with the missing goods under section 8.
6.1 We will deliver on the agreed date or within the delivery window expressly agreed before you order. An estimated courier time slot helps you plan but is not a separately guaranteed service unless we expressly sell it as such. A paid timed-delivery commitment remains part of your order.
6.2 During peak trading periods, we may offer a delivery window extending up to three calendar days before or after your selected date. Where this applies, the earliest and latest possible dates must be disclosed before payment and agreed as part of your order. Deliveries within that window remain subject to the available delivery days. We will give you as much notice as reasonably possible of the expected day.
6.3 The peak-period window does not apply automatically to an existing fixed-date order, a collection booking or a paid timed service. It does not override a specific Christmas or other essential delivery promise. For example, an order sold for delivery on 22 or 23 December cannot be moved outside those dates merely by relying on the peak-period allowance. Any different arrangement requires your agreement.
6.4 Tell us before ordering if delivery by a particular date is essential. This also applies where the nature of the order already makes that clear. If we refuse delivery or miss an essential agreed deadline, you may end the affected contract immediately and obtain a refund. In other cases, you may require delivery within an appropriate additional period and end the affected contract if we still fail to deliver. If no delivery time was agreed, we must deliver without undue delay and within 30 days of the contract.
6.5 If we cannot meet the agreed delivery commitment, we will contact you promptly. You may accept a suitable alternative without losing rights that have already arisen. Where an order is ended because of our failure to deliver, we refund the sums due without undue delay. If a paid premium service is not provided, we refund the additional charge for that service unless you freely agree an equivalent alternative. Your other legal remedies remain available.
6.6 A wider delivery window does not permit longer unsafe transit or storage. We remain responsible for using suitable packaging and delivery arrangements and for the condition of the goods while they remain at our risk.
7.1 Provide a complete, accurate address and arrange for you or a suitable nominated person to receive and promptly refrigerate chilled goods. You may nominate another delivery address before ordering where the service is available. Changes after acceptance are subject to feasibility and any additional charge expressly agreed with you.
7.2 We will not assume permission to leave goods with a neighbour or in a safe place. If you specifically request unattended delivery, choose a secure, sheltered location suitable for perishable food and arrange prompt retrieval. We or the courier may decline an unsuitable instruction and contact you. Delivery instructions do not exclude our responsibility for our own or our courier's failures.
7.3 Goods remain at our risk until you, or a person you have nominated, take physical possession, subject to any applicable statutory exception. An unsuccessful delivery attempt does not itself transfer that risk. We remain responsible for a courier we appoint. If you independently appoint a carrier that we have not offered, the statutory risk rules for that arrangement apply.
7.4 If an incorrect address, failure to receive an agreed delivery or failure to collect causes an order to be wasted, contact us as soon as possible. We will try reasonably to resolve the problem and limit loss. We may recover only a reasonable net loss directly caused by your breach, taking account of costs saved, safe resale and other recovery, without charging twice for the same loss. Any retention or charge will be explained and will not exceed the affected order price plus any redelivery charge you expressly agree. We do not charge you for our or our courier's fault.
7.5 Any redelivery depends on the food remaining safe and a suitable service being available. We will agree its date and any charge before proceeding. We will not send goods that have become unsafe. Customer-caused waste may leave little or no refundable value, but we will assess the actual circumstances rather than automatically retain the whole payment.
7.6 Click & Collect orders are collected from 16 High Street, Tonbridge, Kent TN9 1EJ, on the date and within the opening hours or slot agreed. Same-day collection is available where offered and is normally ready two hours after ordering. Product preparation times and seasonal arrangements stated before purchase take priority. Bring your order confirmation or other reasonable proof of entitlement; a nominated person may collect for you.
7.7 Tell us promptly if you cannot collect. We will explain any safe alternative and how long we can hold the goods. We cannot hold perishable food indefinitely; missed collections are dealt with under clauses 7.4 and 7.5. Ownership will not pass before we receive full payment. This does not change the statutory rules about risk.
8.1 Goods must be of satisfactory quality, fit for their usual purpose and any particular purpose you made known to us and on which you reasonably relied, and as described. Photographs illustrate presentation; natural differences in shape, colour and fat distribution do not permit us to supply a different product or disregard a material description.
8.2 Weights, quantities and any stated ranges form part of the description. Natural variation does not permit a material shortfall or breach of weights and measures requirements. If an item is priced by actual weight, we will explain the unit price, calculation and any agreed limit before ordering. We will not take an additional payment for extra weight without authority.
8.3 We may substitute only if you agree to the particular replacement, or if it falls within clearly specified alternatives that you expressly accepted before purchase. A higher price or claimed higher quality does not make a substitute automatically acceptable. Any consent must take account of ingredients, allergens and other material requirements.
8.4 If an item is unavailable and you have not agreed an acceptable substitute, we will contact you. We will refund an omitted item promptly, or you may agree another solution. If the missing item defeats the purpose of the order or the law otherwise allows you to reject related goods, you may cancel the affected order and receive the appropriate refund. We do not compel you to accept a substantially different hamper or box.
8.5 Where an item is described as fresh, we supply it on that basis. Any frozen or previously frozen status that must be disclosed will be made clear before purchase and on the product as required. Seasonal availability and collection-only restrictions are shown with the relevant product.
9.1 Required food and allergen information will be available before you buy and supplied with the goods as required by law. Read the current product information and the label on arrival. If you need information about an allergy, intolerance or particular diet, contact us before ordering so we can give you the relevant information.
9.2 Products are prepared in an environment handling several allergens. Any specific cross-contact warning must be considered alongside the product information. We do not guarantee suitability for a particular diet unless expressly stated or confirmed, but this does not qualify a specific free-from claim or excuse inaccurate or missing legally required information. We will not make a material ingredient or allergen change to your order without your agreement.
9.3 Inspect goods promptly and refrigerate chilled food as soon as possible. Keep your fridge between 0°C and 5°C and follow each product's storage, cooking and use-by instructions. Freeze suitable products promptly and before their use-by date if you do not intend to use them in time. A general storage guide does not extend a use-by date or reduce a shelf-life promise made for your order.
9.4 Do not taste or eat food you believe may be unsafe. Contact us promptly if goods arrive damaged, inadequately chilled, incorrectly labelled or otherwise concerning. Colour or smell alone cannot establish that food is safe. We are not responsible for deterioration caused solely by inappropriate handling after risk has lawfully passed, but this does not exclude responsibility for a defect already present or misleading instructions.
9.5 If we identify a food-safety issue affecting your order, we may contact you with withdrawal or recall instructions. Please follow those instructions, including instructions not to consume the affected goods. We will explain the applicable refund or replacement arrangements.
10.1 Fresh meat and other goods liable to deteriorate or expire rapidly are excluded from the statutory 14-day change-of-mind cancellation right. This exception applies to the relevant goods, not automatically to everything we sell. Rights concerning faulty, unsafe, misdescribed or undelivered goods remain fully applicable.
10.2 For ordinary home delivery orders of perishable goods, we offer free cancellation up to three calendar days before the scheduled dispatch date. This is a dispatch deadline, not a deadline measured from your delivery date. We will state the scheduled dispatch date and exact cancellation deadline before you order and confirm them with the order. If no exact time is stated, the deadline is 11.59 pm UK time on the day three calendar days before scheduled dispatch. We will not move an agreed deadline earlier without your agreement. For a free cancellation under this section, we refund the cancelled goods and any delivery charge no longer payable within 14 days of receiving your cancellation.
10.3 For a collection order, any cancellation or preparation deadline must be stated before you order. If none is stated, you may cancel free of charge until we begin preparing your goods. A special seasonal deadline applies only if disclosed before purchase and expressly agreed.
10.4 If you order after the applicable free-cancellation deadline, preparation may begin immediately after acceptance. This must be made clear before you order. Contact us promptly if you need a change. Before acceptance, you may withdraw your offer without charge.
10.5 Request a change or cancellation by email, telephone or post using the contact details in section 2. An email received by the contractual deadline counts even if we read it later. We will acknowledge and confirm the outcome. Amendments depend on stock, preparation and delivery arrangements; any revised price or charge requires your agreement. If a requested change takes the remaining delivery order below £80, we will agree collection, additional goods chosen by you, or cancellation of the remaining order before proceeding.
10.6 After a clearly disclosed free-cancellation deadline, we will still consider cancellation and try to limit waste. We may retain only our reasonable net loss caused by the cancellation, including preparation or supply costs that cannot reasonably be recovered, less costs saved and amounts recovered through safe resale. The amount will not exceed the affected order price. We will explain any deduction and refund the balance without undue delay, within 14 days after the cancellation takes effect. We will not delay an undisputed refund while investigating another issue. There is no automatic cancellation penalty or forfeiture of every payment.
10.7 Where we cancel an order because we cannot fulfil it, we will not deduct a cancellation charge. A valid statutory cancellation or refund right takes priority over this section.
11.1 For eligible goods bought online or by telephone, including suitable non-perishable pantry products and kitchen items, you may cancel without giving a reason from the time of contract until 14 days after the day you or your nominated recipient receive them. Collection of an online purchase does not remove this right. For multiple goods in one order delivered separately, the period ends 14 days after receipt of the last goods.
11.2 The statutory change-of-mind right does not apply to rapidly perishable goods, genuinely personalised or made-to-specification goods, or sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Selecting a standard size or option does not by itself make an item bespoke. Any applicable exception will be explained before purchase. These exceptions do not remove rights when goods are faulty or misdescribed.
11.3 To cancel, send or give a clear statement using the contact details in section 2 before the cancellation period expires. The optional form at the end of these terms may be used, but is not compulsory. No reason, special wording or prior authorisation is required.
11.4 Send the goods back to our shop address within 14 days after telling us you are cancelling. You pay the direct return cost for a change-of-mind return where we disclosed that obligation before purchase. If an item cannot normally be returned by post, we will disclose the return cost before you buy. We pay reasonable return costs for faulty, misdescribed or incorrectly supplied goods.
11.5 For cancellation of the whole eligible order, we refund the goods price and the cost of our least expensive standard delivery option. We need not refund the extra cost of a premium delivery option you chose. For a partial cancellation, we refund the returned goods and any delivery cost attributable to them that would not have been incurred for the items you keep. We do not retrospectively add a small-order penalty.
11.6 We may reduce a change-of-mind refund only for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits. There is no restocking fee. We will explain any proposed deduction.
11.7 We make the refund without undue delay and within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. Where we offer to collect, or no goods were supplied, the deadline is 14 days after we are informed of your cancellation. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
12.1 If anything is missing, damaged, unsafe or not as described, contact us as soon as reasonably possible. For fresh food, ideally contact us on the delivery or collection day so we can investigate while evidence is available. This is a request for prompt reporting, not a deadline that removes your rights.
12.2 Please provide your order details and, where reasonably available, photographs of the goods, packaging, label and use-by date. We will consider other evidence where photographs are unavailable. Do not send unsafe food through the post or keep it where doing so would create a health risk; contact us for safe disposal or collection instructions.
12.3 The Consumer Rights Act 2015 gives you remedies where goods do not meet the contract, including a short-term right to reject and obtain a refund and, where applicable, repair, replacement, a price reduction or a final right to reject. The short-term rejection period is normally 30 days, but for rapidly perishable goods it may be shorter, reflecting how long they can reasonably be expected to remain usable. It is not a 30-day freshness guarantee.
12.4 We will provide the remedy to which you are entitled. We will not insist on a replacement or credit note where you have a legal right to a refund. Where goods must be returned because they do not meet the contract, we will arrange or pay the reasonable return cost. A refund following an agreed statutory rejection is made without undue delay and within 14 days after we agree you are entitled to it, using the original payment method unless you expressly agree otherwise, without a fee.
12.5 Refunds normally reflect the price actually paid, including the effect of discounts. Where a purchase used a voucher and another payment method, the refund is allocated appropriately to those methods unless you agree otherwise. We do not replace a refund due to your bank card with store credit without your agreement. Any entitlement to delivery costs or other remedies is assessed under the applicable law.
13.1 Offer-specific eligibility, expiry dates, exclusions and minimum spends must be disclosed with the offer before purchase. Enter a promotional code before paying and check that the discount has applied. Unless the published offer expressly allows otherwise, each customer may use a code once and may not combine it with another promotional code. Discounts do not reduce delivery charges unless stated.
13.2 We may reject a claim that does not satisfy clearly disclosed eligibility conditions, including genuine new-customer restrictions, or where we have reasonable evidence of fraud or deliberate misuse. We will explain the reason. We will not retrospectively impose hidden restrictions or remove a correctly applied benefit from an accepted order merely because an offer later ends.
13.3 Where we offer loyalty points, the earning, redemption and any expiry rules must be available before you rely on them. Points earned on cancelled or refunded purchases may be reversed proportionately. If points were used to pay for a purchase that is refunded, we will restore the corresponding benefit as appropriate. We do not introduce an undisclosed expiry or retrospectively remove an accrued benefit without a lawful, fair basis.
14.1 Digital gift vouchers are sent by email to the address supplied with the order and can be redeemed online and in our shop as stated when purchased. Check the recipient details carefully and contact us if the voucher does not arrive. We do not guarantee that an email will bypass a recipient's spam filter.
14.2 Discount codes and promotions do not apply to buying gift vouchers unless the particular offer expressly says otherwise. Any redemption restrictions, expiry date, partial-spend rules and treatment of a remaining balance must be clearly disclosed before purchase. We will not apply an expiry date or restriction that was not disclosed then.
14.3 For an unused digital voucher bought online or by telephone, we allow the purchaser to cancel within 14 days after the day the contract was made and obtain a refund of the amount paid. Contact us using section 2; we will deactivate the unused code and refund within 14 days of the cancellation notice. Sending a voucher by email does not, by itself, waive statutory rights. This promise does not reduce any more extensive rights you have by law.
14.4 Keep voucher codes secure. Tell us promptly if a code is lost, stolen or used without permission so we can investigate and, where possible, block misuse. We may require reasonable evidence of purchase. We do not exclude responsibility where misuse results from our breach or a failure for which we are legally responsible. A voucher is not exchangeable for cash except where a refund is required by law or these terms.
15.1 Christmas and other seasonal products may have restricted ordering dates, collection dates, delivery options and preparation deadlines. The restrictions shown before purchase and confirmed for the order apply. Do not assume that a collection-only product is available for delivery or that ordinary same-day preparation applies.
15.2 If a deposit arrangement is expressly offered, we will explain its amount, what it secures, when the balance is due and the cancellation arrangements before taking payment. Any deposit forms part of the total price. We do not automatically treat deposits as non-refundable: any retention must reflect a lawful and reasonable net loss, with credit for costs saved or recovered. Statutory refund rights remain unaffected.
15.3 The peak-period provision in section 6 does not override a specific festive delivery promise or justify delivery after an occasion that made the agreed date essential.
16.1 You must be legally able to enter into the purchase. Where a product is age restricted, the purchaser and any recipient must meet the applicable legal requirements. We may carry out lawful age checks and require suitable proof at purchase, delivery or collection. We will not complete a sale or hand over an item where doing so would be unlawful.
16.2 Where an age-restricted item cannot lawfully be supplied, we will explain the outcome and refund any amount due. We will not impose an undisclosed penalty or automatically forfeit payment.
17.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or if both you and we knew, when the contract was made, that it might result. You should take reasonable steps to avoid unnecessary loss.
17.2 We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, breach of your statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.
17.3 We supply under these terms for private use. Subject to clause 17.2, we are not responsible for business losses arising from commercial use, such as loss of business profit, business opportunity or business interruption.
17.4 If an event genuinely outside our reasonable control disrupts fulfilment, we will contact you promptly and take reasonable steps to reduce its effect. This does not automatically extend your delivery deadline, excuse unsafe food or entitle us to keep payment for goods we do not supply. Your cancellation, refund and other statutory rights remain available. We remain responsible for failures for which the law makes us responsible, including those of our appointed courier.
18.1 Keep your account login details secure and tell us promptly if you suspect unauthorised use. We may temporarily restrict access where reasonably necessary to investigate fraud or protect security, explaining the reason where lawful. This does not remove rights under an existing order or make you automatically liable for every use of your account.
18.2 Do not misuse the website, interfere with its operation, introduce malicious software or try to obtain unauthorised access. We may maintain, update or temporarily suspend website functions where reasonably necessary. We will provide a way to contact us about accepted orders while the website is unavailable.
18.3 Website text, photographs, branding and other materials belong to us or our licensors. You may use the website for personal shopping and save relevant order information. Commercial reproduction requires permission unless the law permits it.
18.4 Our Privacy Policy explains how we use personal information: https://www.ianchatfield.co.uk/privacy-policy. Our Cookie Policy explains cookies and choices: https://www.ianchatfield.co.uk/cookies. Accepting these sales terms does not itself give consent to marketing or to cookies requiring consent. Your applicable data-protection rights remain unchanged.
19.1 Send complaints to [email protected], call 01732 354 733 or write to our shop address. Explain the issue and the outcome you seek, with your order number if available. We will investigate fairly, keep you informed and give our response. A complaint about an unsafe product should be raised promptly so that we can take appropriate action.
19.2 If we cannot resolve a complaint, we will explain our position and any available alternative dispute resolution arrangement that we are required or willing to use, including the provider details and participation terms. We do not require you to give up access to the courts. Any applicable legal obligation to provide dispute-resolution information is unaffected.
19.3 These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the protection of any mandatory consumer law applicable where you live and may bring proceedings in your local UK courts. Nothing here deprives you of a court or legal protection available under mandatory law.
20.1 We may update these terms for future purchases. The version supplied when we accept an order applies to that order, together with any agreed changes. A later website update does not retrospectively change an existing contract.
20.2 If a court finds part of these terms unlawful or unenforceable, the remaining provisions continue where they can fairly operate without it. If either party does not immediately enforce a right, that does not itself waive it.
20.3 We may transfer our rights and obligations only where doing so does not reduce your contractual or statutory rights or materially disadvantage you. We will tell you if the contracting business changes. You may transfer a gift voucher as its disclosed terms allow.
Use this form only if you wish to cancel a purchase for which a cancellation right is available. You may instead send any other clear cancellation statement. The form is not compulsory.
To: Ian Chatfield Limited, 16 High Street, Tonbridge, Kent TN9 1EJ; [email protected]
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods: ______________________________________________
Order number, if available: _______________________________
Ordered on / received on: ________________________________
Name of consumer(s): ___________________________________
Address of consumer(s): _________________________________
Signature of consumer(s), only if sent on paper: _______________
Date: _________________________________________________
Delete whichever wording does not apply. Keep a copy of your cancellation notice.
Updated: 23.09.2026
