Tonbridge Butchers

Mon-Sat  7:30–17:30
Sunday  10:00–16:00

  01732 354 733

Cookie Policy

This policy explains how Ian Chatfield Limited uses cookies and similar technologies on www.ianchatfield.co.uk and how you can control them. It covers our online shop, customer accounts and meatRepeat account functions. Our sales terms and meatRepeat subscription terms are separate.

You can browse and place orders without accepting optional analytics or advertising tracking. You can review your choices through the Change cookie preferences link in the website footer.

Read this policy alongside our Privacy Policy, which explains how we use personal information, who receives it, international transfers, retention and your data protection rights.

1 What cookies and similar technologies do

Cookies are small text files stored on your device when you visit a website. They can help a website recognise a browser, maintain a shopping basket or remember choices.

Similar technologies include browser local storage, session storage and tracking pixels or tags. These can store information on your device, access information already there or collect information about your interactions. This policy covers these technologies as well as cookies.

First-party cookies are associated with our website domain. Third-party cookies are associated with another organisation's domain. A third-party service can also use first-party cookies. Neither label, by itself, means that a technology is essential or that the information is anonymous. Identifiers, IP addresses and browsing information can be personal information even if they do not contain your name.

2 Your choices

We use technologies that are strictly necessary to provide a service you request without asking for cookie consent where the law permits. We ask for your consent before using optional functionality, analytics, session replay or advertising technologies.

The cookie banner lets you accept optional technologies, reject them or customise your choices. Optional categories are switched off unless you choose to allow them. Closing the banner, scrolling, continuing to browse, placing an order or accepting our terms does not give consent to optional tracking.

To change a saved choice, open Cookie Settings or Change cookie preferences, switch the relevant optional category on or off, and save your preferences. Withdrawing consent is as easy as giving it. We stop the relevant future consent-based tracking when you withdraw consent and communicate the change to the affected tools.

Withdrawal does not retrospectively make earlier lawful processing unlawful or automatically erase information already collected. Your rights concerning that information are explained in our Privacy Policy. You can also delete stored cookies and website data through your browser.

Choices normally apply to the browser and device on which you make them. You may need to choose again if you use another device or browser, clear website data, or your saved preference expires.

Cookie choices do not subscribe you to promotional emails, cancel orders, or change a meatRepeat subscription. Email marketing preferences and subscription instructions are managed separately.

3 Why we use these technologies

Necessary shopping and security functions. These support your shopping session, basket, sign-in, checkout and requested delivery or collection choices, and help protect forms and transactions against misuse. We also use CookieYes to record and apply cookie preferences. Necessary storage is limited to the relevant service or security purpose; it is not permission for advertising tracking.

Optional functionality. Where an additional feature needs optional storage or access, Cookie Settings explains the feature and lets you choose whether to enable it. Declining that feature may limit the particular convenience it provides, but does not require you to accept analytics or advertising to shop.

Analytics and website improvement. With analytics consent, we use Google Analytics 4 to understand website visits, product interactions and shopping activity, including basket and purchase events. This can involve browser identifiers, technical information, referral information and transaction information such as products and order value. We use Microsoft Clarity to understand how people use the website through clicks, scrolling, heatmaps and session replays, which reconstruct interactions with our pages. These services help us identify usability problems and improve the website. Analytics consent does not, by itself, authorise advertising uses.

Advertising and campaign measurement. With advertising consent, we use Meta Pixel for Facebook and Instagram advertising, Microsoft Advertising's Universal Event Tracking and TikTok Pixel. These tools help measure responses to adverts, connect website activity with advertising campaigns, and create audiences for relevant advertising, including advertising to people who have visited our website. Information can include pages and products viewed, basket and purchase activity, order value, browser or advertising identifiers, IP address and device information. The providers may associate this activity with other information they hold, including platform account information. Where Clarity information is used with Microsoft Advertising, that use also depends on advertising consent.

Declining advertising tracking does not necessarily stop adverts appearing on other websites or apps. It means we do not use the optional advertising tracking covered by your refusal on this website.

4 Providers and further information

We use third-party services for the purposes explained above:

- CookieYes provides the cookie preference tool and helps us remember and respect your choices.

- Google provides Analytics 4 and Tag Manager. Tag Manager manages website tags; each tag remains subject to the consent requirements for its purpose. See Google's privacy information.

- Google reCAPTCHA helps protect forms against automated abuse using information such as IP address, browser details and interactions. We use it for security, fraud and abuse prevention. See Google's reCAPTCHA information.

- Microsoft provides Clarity and Microsoft Advertising. See the Microsoft Privacy Statement.

- Meta provides Meta Pixel and related advertising services. See the Meta Privacy Policy.

- TikTok provides TikTok Pixel and related advertising services. See TikTok's information about Pixel cookies.

If you follow a link to a payment provider, social media platform or another external website, that provider explains its own use of cookies and offers its own controls. This does not remove our responsibility for third-party technologies used on our website.

5 Cookie details and duration

Cookie Settings contains the detailed register of cookies and similar technologies used on this website. It identifies the technology or cookie name, provider, purpose, category and duration. These details form part of this policy and are available when you make or change your choices.

Session cookies generally last for the browsing session. Persistent cookies have an expiry period and can remain between visits. Some expiry periods restart when the cookie is used again. Browser settings may shorten these periods. Local storage can remain until the website, the provider or your browser removes it; it does not necessarily expire when you close a tab.

The time information stays on your device is different from the time information already collected is held in our systems or a provider's systems. Our Privacy Policy explains retention of personal information.

6 Browser controls

Your browser settings let you block or delete cookies and clear website data, including local storage. For instructions, use your browser's official help pages or the browser-control links in the ICO's cookie information.

Blocking necessary cookies or storage may prevent functions such as maintaining your basket, signing in or completing checkout from working properly. Rejecting optional analytics or advertising through our cookie controls does not prevent ordinary shopping. If essential functions are unavailable, contact us for help.

Deleting all website data may also remove your saved cookie preferences. Deleting cookies alone does not necessarily stop tracking technologies from running; use our cookie controls to withdraw optional consent as well.

7 Changes to this policy

We update this policy and the cookie register when our technologies or practices change. The date above identifies the latest version. Where a change needs new consent, we ask before using the relevant optional technology for that new purpose. Publishing a revised policy does not, by itself, provide that consent.

8 Contact and complaints

Ian Chatfield Limited is registered in England and Wales under company number 09445646.

For questions about cookies, difficulty using the controls or a privacy complaint, contact:

- Email: [email protected]
- Telephone: 01732 354 733
- Post: Privacy enquiries, Ian Chatfield Limited, 16 High Street, Tonbridge, Kent TN9 1EJ.

You can also raise a concern with the UK Information Commissioner's Office at ico.org.uk/make-a-complaint. Our Privacy Policy explains our complaints process and your rights.

Updated: 23.09.2026

 

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