These terms explain how meatRepeat orders repeat, when you can change or stop them, how prices and payments work, and what happens if a delivery or product is not right.
Commitment: Continues until cancelled; no membership fee or minimum number of orders.
Frequency: Choose a repeat interval from 1 to 16 weeks.
Savings: 15% on eligible recurring items in the first completed order; 10% thereafter.
Order value: Home delivery £80 minimum after discounts each cycle; collection has no minimum.
Change or stop: Act before the displayed Order Deadline to stop the next cycle freely. Future cycles can be cancelled at any time, including during the hold.
Deadline: Home delivery: 72 elapsed hours before 00:00 at the start of the Scheduled Delivery Date. Collection: the deadline shown before ordering.
Reminders and price changes: Email sent five calendar days before the next scheduled delivery or collection. If a subscription item price has changed, the email includes old and new unit prices. First-order prices are shown at checkout.
Payments: Standard home-delivery renewals: 3 calendar days before the Scheduled Delivery Date. The 5-day reminder shows the amount and payment date. First and collection payments: as shown before agreement.
Fresh food: No general 14-day change-of-mind return right for rapidly perishable goods; faulty-goods rights remain.
Peak delivery: Up to 3 calendar days either side only within a clearly disclosed and agreed window. Specific essential-date commitments remain protected.
This summary forms part of the terms. Your order summary gives your products, exact prices, interval and dates. A failed payment puts the subscription on hold; updating a card alone does not charge or restart it. Payment before a deadline does not remove cancellation rights.
1.1 These terms govern meatRepeat, our continuing subscription for selected food products, and orders placed under it. They replace our general website sales terms for meatRepeat. Specific product information, agreed delivery commitments and other promises given before you subscribe also form part of your contract. A general qualification in these terms does not override a more specific commitment we have agreed with you. Nothing in these terms removes your statutory rights.
1.2 Your contract is with Ian Chatfield Limited, registered in England and Wales with company number 09445646. Our registered office is Unit K, The Brewery Bells Yew Green Road, Bells Yew Green, Tunbridge Wells, England, TN3 9BD. Our shop and correspondence address is 16 High Street, Tonbridge, Kent TN9 1EJ. Our VAT number is 153 0962 20.
1.3 Contact us at [email protected], on 01732 354 733, or at our shop address. You can also use the contact form on ianchatfield.co.uk. These contact routes may be used for cancellations and complaints; you do not have to use a particular form.
1.4 Your subscription is your ongoing instruction to supply selected products at your chosen interval. A cycle is one scheduled order. The Scheduled Delivery Date is the date recorded for that cycle in your account and confirmation, even where an agreed peak-period delivery window applies. The Order Deadline is the date and time by which you must act to freely change, skip or cancel that cycle under clause 4. All times are UK local time, including British Summer Time where applicable.
2.1 meatRepeat is for customers aged 18 or over buying for personal or household use. You must provide accurate contact, payment and delivery details and keep them up to date. Keep your account credentials secure and tell us promptly about suspected unauthorised use. You are not automatically responsible for activity caused by our security failures.
2.2 Choose the eligible products, quantities, delivery or collection option, first date and repeat interval offered at checkout. Available intervals are from 1 to 16 weeks; weeks are not calendar months. Only items expressly marked as recurring in your order summary will repeat. Items marked as one-time purchases will not repeat.
2.3 Your subscription continues automatically until cancelled. There is no membership fee, minimum subscription term or minimum number of deliveries. You pay for each order, including any delivery service you select. Cancelling after your first order does not require repayment of its introductory discount.
2.4 Only food products offered as eligible for meatRepeat can be subscribed to. Gift vouchers are not eligible for a subscription or subscription discounts. Seasonal and promotional products are eligible only where their product page expressly offers meatRepeat. We may discontinue a product under clause 9, but will not replace your selection with a different product without your agreement.
3.1 Before you confirm, checkout will show your first order total, recurring items and repeat prices, delivery charges, interval, first scheduled date, any applicable peak delivery window, payment timing and Order Deadline. Check these details and correct any errors. Selecting the clearly labelled subscription payment button requests the first order and authorises later orders and payments on the terms shown.
3.2 We accept your subscription and first order when we email an express order acceptance confirmation. A subscription-created message or acknowledgement is not acceptance of an order unless it expressly says so. We will provide your agreed subscription details and a copy of these terms in a form you can keep. An accepted order remains subject to any right to change or cancel it before its Order Deadline.
3.3 Each later cycle follows your standing instruction, as amended or withdrawn under clauses 4 and 5. We create an order record as part of the renewal payment process in clause 8.1. Each accepted order is a separate sales contract under these terms. We accept it by an express order confirmation email; a pre-order reminder, creation of an order record or payment alone is not acceptance. An order is committed only after its Order Deadline has passed and we have accepted it. Until then you may stop it without a cancellation fee. If we cannot accept an order, we will explain why and promptly refund any money taken for it.
3.4 We may decline an order before acceptance for a genuine reason, such as unavailable stock, an unsupported address, failed payment, a legal restriction or reasonable evidence of fraud. We will not charge a corrected price for a pricing error without your agreement. After acceptance, we may cancel for an error only if the law allows it or you agree.
4.1 For home delivery, the Order Deadline is 72 elapsed hours before 00:00 at the start of the Scheduled Delivery Date. We will show the exact date and time before you subscribe and in the reminder, allowing for UK clock changes. For example, for a Friday delivery in a week with no clock change, the deadline is 00:00 on Tuesday, so act by the end of Monday. The renewal payment date in clause 8.1 is calculated separately in calendar days. A later payment or processing time does not extend the Order Deadline; clause 3.3 still governs whether the order is committed. For collection, the exact Order Deadline will be shown before you place the order and in its reminder.
4.2 A first order, an order you actively bring forward, or an uncommitted order you choose to confirm following a payment failure may proceed inside the normal hold period only if we clearly tell you before you commit that its deadline is the time you confirm it and that preparation may begin immediately. You must expressly agree to proceed on that basis. Otherwise the deadline already shown applies. Paying for an order already committed under clause 3.3 does not by itself create a new cancellation period. The separate rights in clauses 11 and 12 are unaffected.
4.3 We send the pre-order service reminder five calendar days before the next Scheduled Delivery Date, or collection date for a collection subscription. It shows the items, quantities, total including delivery, the planned renewal payment date, scheduled delivery or collection date, any agreed peak window, exact Order Deadline and how to manage or cancel. For a standard home-delivery renewal, the payment date is three calendar days before the Scheduled Delivery Date. If any subscription item price has changed, the reminder includes a table showing the old and new unit prices; if none have changed, that table is omitted. This email is also the price-change notice described in clause 7. Your first order is explained at checkout instead. If you actively choose a new date less than five days away, we give you equivalent information when you confirm; clauses 4.2, 7.4 and 8.10 apply where relevant.
4.4 Keep your email address current and check your account if an expected reminder has not arrived. A reminder properly sent to your current address does not become ineffective merely because you do not read it. However, if we fail to send the promised reminder, know that it has failed, or fail to give a clear deadline, we will give you a reasonable opportunity to act before taking payment for or committing you to an affected repeat order. Where our failure deprives you of that opportunity, we will not rely on the missed deadline to refuse cancellation and an appropriate refund. Statutory notice requirements take priority.
4.5 A peak delivery window does not itself change the Scheduled Delivery Date used to calculate the price-change notice, Order Deadline or renewal payment date. We will not shorten a notified deadline or bring a payment forward without your agreement. Clause 10 explains how an earlier schedule can be agreed. Any statutory right which allows cancellation later than the Order Deadline remains available.
5.1 Use the subscription controls available in your account, or contact us using clause 1.3, to request a change, skip, pause or cancellation. During the 72-hour hold, the online controls may be restricted for the next cycle. This does not prevent you from contacting us at any time to stop later cycles or exercise statutory rights. An email or contact-form notice is effective when received by our system, even if read later; a clear telephone cancellation given to our team is effective when given. We will confirm the result in writing. Our confirmation is evidence of the change, not a condition of a valid cancellation.
5.2 Changes, skips or cancellation received before the Order Deadline stop or amend that cycle without a cancellation fee. If a requested change cannot be accommodated, you may cancel that cycle instead. We will refund advance payments for goods cancelled in time and any delivery service which is no longer to be provided. If an account control is unavailable, use the contact routes above; a website problem does not remove your rights.
5.3 You can cancel the continuing subscription at any time. If the next order is already committed under clause 3.3, cancellation stops later cycles but that fresh-food order may still proceed and remain payable. We will identify any such order, its total, payment status and delivery date or agreed window in the cancellation confirmation. An unpaid order will not be dispatched; clause 8 governs payment failure and recovery. There is no subscription cancellation fee and no further uncommitted order will be created or charged.
5.4 If you ask us to stop a committed fresh-food order, contact us promptly. We are not obliged to accept a change-of-mind cancellation where no statutory right applies, but will consider whether we can stop it and avoid waste. If we agree to cancel, any amount retained will be no more than our reasonable, evidenced, unrecoverable loss, less costs saved or recovered through safe resale, and never more than the agreed order price. We will explain the calculation. There is no separate cancellation penalty or double recovery. Statutory cancellation rights and remedies always take priority.
5.5 Skipping removes the identified cycle; the confirmation shows the next one. A pause you request stops uncommitted cycles until a restart date you expressly choose, or until you ask us to resume if no date is chosen. We may send pause reminders after 10, 20 and 30 days. These reminders do not restart the subscription or authorise a payment. An indefinite pause or cancelled subscription will not restart without your instruction. No orders or fees accumulate for skipped or paused cycles. Any already committed order will be identified separately. A payment-failure hold is different: clause 8 applies, and a previously selected restart date does not override that hold.
5.6 We will confirm which cycles a change affects and show revised prices and dates before you agree to pay more. A change to a subscription does not change an already committed order unless we expressly agree. A switch between collection and delivery may require cancellation and a new subscription; contact us first so we can explain the options and prevent duplication. Before you instruct us to resume, we will show the first resumed date, price, deadline, payment date or agreed timing and ongoing interval, and explain whether later dates stay on the existing schedule or change. We will confirm the agreed resumption in writing. A payment-failure hold requires the steps in clause 8; clause 8.10 addresses a restart whose normal renewal payment date has already arrived or passed.
6.1 Prices are in pounds sterling and include VAT where applicable. The standard meatRepeat offer is 15% off eligible recurring items in your first completed meatRepeat order and 10% off eligible recurring items in later orders, calculated against their applicable online one-time purchase prices and rounded to the nearest penny. Product pages and checkout show the resulting prices. These savings do not apply to delivery charges or one-time items in a mixed basket. We will honour any more favourable offer specifically agreed with you.
6.2 The introductory offer is available once per customer, not once for every new account or subscription. It is not lost if we cancel your entire first order without supplying it. Restarting after cancellation does not create a new introductory entitlement. Other promotions, including newsletter codes, do not combine with subscription discounts unless their published conditions expressly allow it. We will not retrospectively reclaim a properly earned discount merely because you cancel.
6.3 Home delivery requires an order value of at least £80 after item discounts and before delivery charges. That requirement applies to each cycle. Collection has no minimum spend. A voucher used as a payment method does not reduce the value of the goods for this threshold. Only voucher, promotional or loyalty benefits actually shown as applied to a particular order reduce that order's payment.
6.4 If your recurring selection is below the home-delivery minimum, we will ask you to amend it, choose collection where available, or skip. We will pause that cycle without charging if it remains below the minimum at its deadline. We will not automatically add products or impose an undisclosed small-order fee. One-time additions do not count towards the value of future cycles.
6.5 Where our stock shortage takes a selection which qualified at its Order Deadline below £80, we will honour the agreed delivery charge if you accept the remaining items. You may cancel the affected order before dispatch if the missing items materially change what you ordered. This does not limit remedies for an accepted order we cannot fulfil.
6.6 Standard Tuesday-to-Friday delivery to eligible postcodes is free on qualifying orders. Optional Saturday delivery is £9.95. A premium service, such as delivery by noon, carries the additional charge displayed before you select it. Checkout will show the complete delivery total, including any combined options. If we move a delivery to Saturday for our own convenience, we will not add a Saturday charge without your agreement. If a paid Saturday or timed service cannot be provided as agreed, clause 10.10 applies. There are no subscription administration fees.
7.1 The agreed change from an introductory price to the repeat price is shown when you subscribe. Other future price or delivery-charge changes may reflect changes in our reasonable costs of ingredients, labour, packaging, transport, energy or applicable tax. We will relate any increase to the net change in the relevant costs attributable to the item or delivery service, without recovering the same cost twice, and explain its basis. Corresponding cost decreases will be reflected fairly and promptly on the same basis. This is not a right to increase prices arbitrarily or change an accepted order.
7.2 We notify you of price changes by email five calendar days before the Scheduled Delivery Date, or the scheduled collection date, of the first affected repeat order. The pre-order reminder is this notice. If any subscription item price has changed, it includes a table showing the old and new unit prices; if no item price has changed, that table is omitted. We will explain the reason for the change and identify the affected order, its revised total after discounts and including any delivery charge, the payment date and the exact Order Deadline. Any change to a delivery charge will also be clearly identified.
7.3 You can change, skip, pause or cancel the affected cycle before its Order Deadline without a fee, using your account or the contacts in clause 1.3. Subject to clause 7.4, if you do not do so, the cycle may proceed at the price properly notified under these terms. You must have a reasonable opportunity to avoid a price increase before payment or commitment, whichever occurs first. We will not increase the notified price again for that cycle without your express agreement. Accepted orders keep their agreed price unless you expressly agree otherwise.
7.4 If we do not give the price notice when promised, know it has failed, or do not provide a reasonable opportunity to act before payment or commitment, we will honour the previous price for that cycle unless you expressly agree to the specific new price after being given that opportunity. If you actively choose or resume an order less than five calendar days before delivery or collection, we will show and obtain your express agreement to any changed price before you confirm; clauses 4.2 and 8.10 apply where relevant. Clause 4.4 applies to cancellation and refunds where our notice fails.
7.5 Reducing an agreed discount or changing the minimum order is a material change governed by clause 16, not an undisclosed adjustment to your payment. We will obtain your agreement where the law requires it.
8.1 For standard home-delivery renewals, we take the renewal payment and create the order record three calendar days before the Scheduled Delivery Date. We show that payment date in your order details and five-day reminder. For example, a Friday delivery normally has a Tuesday renewal payment date. The exact collection time within that date may vary. The payment date and the 72-hour Order Deadline are calculated separately. Payment or order creation does not bring forward the agreed delivery date or window. The first payment timing, and the timing for collection orders, will be shown before you agree to them. Taking payment before an Order Deadline does not remove your right to cancel that cycle in time and receive a refund. Only payment methods expressly offered for subscriptions may be used.
8.2 By confirming the subscription, you authorise us and our payment provider to collect the agreed first payment and later cycle totals from your selected method on the applicable payment dates, for orders recurring at your chosen interval, subject to changes you request or expressly agree, price changes properly notified under clause 7, and the other notice requirements in these terms. This is not authority to take arbitrary amounts or payments for cancelled future cycles. We will show the amount and date before a repeat charge. A payment-failure hold is governed by clauses 8.3 to 8.9; alternative payment timing follows clause 8.10.
8.3 If a payment is confirmed as failed, we will notify you and place your subscription on payment hold. We will not automatically retry that payment, charge another saved card or create or charge later cycles while the hold continues. Updating a saved payment method alone does not take payment or resume the subscription. No unpaid order will be dispatched, and no failed-payment fee or backlog of missed orders will build up. The payment hold is separate from the 72-hour order-change hold in clause 4.
8.4 To recover the payment, sign in to your account or contact us. Before you confirm, we will show the affected order, its items, total including discounts and delivery charges, the amount to be collected and when, the delivery date or agreed window or collection slot, and any applicable Order Deadline. We will identify whether the order is already committed, any proposed change and whether your instruction will also resume future cycles. Any required payment authentication must be completed. We will not ask you to email your card details.
8.5 A recovery payment requires your express confirmation using a clearly labelled payment action, or another agreed payment method. If payment fails again, the hold remains and a further attempt requires a fresh instruction from you. Future cycles resume only on your express instruction after the details in clause 5.6 are shown. If you wish to pay only for an already committed order and keep later cycles paused or cancelled, contact us; you do not have to restart the subscription to settle that order. If payment succeeds, we will confirm the payment and any agreed resumption in writing. Payment alone is not order acceptance under clause 3. We will check an uncertain payment status before requesting another payment and correct any duplicate collection promptly.
8.6 Before recovery, we will check availability and confirm the delivery or collection arrangement offered. Payment recovery does not guarantee the original date. If it cannot be met, we will seek your agreement to an alternative before taking a recovery payment. If no alternative is agreed, we will cancel the unfulfilled order and refund any payment already taken for it. An accepted order keeps its agreed price unless you expressly agree otherwise. Clauses 4, 7, 9 and 10 still apply: updating a card is not agreement to a price increase, substitution, earlier deadline or new peak window. A changed date affects later cycles only where we explain the change and you agree.
8.7 If you do not complete recovery, the subscription remains on payment hold unless you cancel or we end it under these terms. For an already committed unpaid order, we may give you a reasonable deadline to pay and explain that we may cancel it if payment is not received. If your failure to pay breaches that order, we may claim only our reasonable, evidenced net loss directly caused by that breach, after taking reasonable steps to limit it and deducting costs saved, resale proceeds and amounts already recovered. The claim cannot exceed the agreed order price and we will explain its calculation. It is not an automatic charge or a failed-payment fee. No amount is due for uncommitted cycles, our own error or a cancellation you are legally entitled to make. We may end a subscription which remains unpaid after reasonable notice and an opportunity to resolve the payment problem.
8.8 You can withdraw a recurring card-payment authority by contacting us or your card issuer. You do not have to contact us first to ask your issuer to stop it. Stopping the payment authority does not by itself undo an already binding order or a legitimate amount owed, so please also tell us if you wish to end your subscription. We will not initiate further collections under a withdrawn authority and will pause future uncommitted cycles when notified of the withdrawal. We will not reinstate the authority without your clear consent. You can settle any legitimate amount owed by a separately agreed payment without authorising future recurring payments.
8.9 We will refund an incorrect, duplicate or unauthorised collection promptly. For other refunds, we use the original payment method unless you expressly agree otherwise, and charge no refund fee. Refunds are made within the legal time limits, including the rules in clauses 11 and 12. These terms do not restrict any right to seek a refund or other remedy through your card issuer or payment provider.
8.10 If you actively request a new date or restart for which the normal renewal payment date has already arrived or passed, we will show the amount and proposed payment timing before you confirm and collect only as expressly agreed. Clause 4.2 applies where you choose to proceed inside the normal hold. If our processing is delayed beyond the notified payment date, we will contact you and agree any revised payment and delivery arrangements before proceeding; we will not silently collect a missed cycle together with a later one. A payment which has failed remains subject to the hold and recovery rules above.
9.1 Your order confirmation identifies the products, quantities and stated weights or weight ranges. Natural appearance may vary, but goods must match their description and any agreed specification. We will not use natural variation to excuse a material shortfall or charge more for extra weight without your agreement. We will put right shortages or an incorrect product under clause 11.
9.2 If an item is unavailable, we will contact you about an alternative, omission or changed date. A substitution requires your agreement to the particular substitute, its price and relevant ingredient and allergen information. Silence is not consent. Without your agreement we will omit and refund the unavailable item, or cancel and refund the order if it cannot reasonably be fulfilled.
9.3 If a subscribed product is permanently discontinued, we will remove it from future cycles, notify you before a resulting charge and offer available alternatives. A different cut, recipe, pack size or seasonal product will not automatically replace it. We will explain any resulting effect on your order minimum.
10.1 We deliver only to eligible postcodes in England, Wales and Scotland shown at checkout. Not all postcodes or dates are available. Any longer transit service and its full charge will be disclosed before you order. Your confirmation states the date or delivery period agreed for that cycle, or your collection window. Carrier tracking estimates do not replace that commitment or any paid service we have agreed to provide.
10.2 During peak trading periods, including Christmas, Easter and bank-holiday demand, we may offer a delivery window of up to three calendar days before or three calendar days after your Scheduled Delivery Date. This applies only where the affected period and the exact earliest and latest delivery dates are clearly disclosed before you place the affected order. For a repeat cycle, the window must be disclosed in its five-day reminder before its Order Deadline, within a peak-delivery arrangement you have already agreed. You may change, skip or cancel before that deadline. We will seek your express agreement to introduce a window where your existing contract promises a fixed date. A general reference to busy periods does not retrospectively change an accepted order.
10.3 We will aim for your Scheduled Delivery Date and deliver only on available service days within the agreed window. We will tell you the intended day as soon as reasonably practicable and before dispatch. The window does not extend because an end date falls on a non-delivery day. It does not override a specifically agreed essential date, a paid Saturday or timed service, or an agreed requirement for delivery in time for an identified occasion. Tell us before ordering if a particular date is essential; we will say if we cannot meet it. Rights arising because timely delivery was essential in the circumstances remain unaffected.
10.4 A peak window changes the permitted arrival dates only. It does not automatically bring forward the Order Deadline, renewal payment date or later cycles. We will not dispatch an unpaid order. We will not dispatch before the notified Order Deadline unless you actively ask us to bring the order forward on the clearly explained basis in clause 4.2. Where earlier dispatch requires a revised schedule, we will agree that schedule, its deadline and any earlier payment timing with you first. Preparing goods early does not remove a cancellation right that is still open.
10.5 Bank holidays and closures may affect availability. We will notify you before the relevant Order Deadline and offer a suitable alternative or the option to skip or cancel. A change outside an already agreed delivery window requires your agreement; we will not silently advance a deadline or payment because of a closure.
10.6 We are responsible for our appointed carriers, suitable packaging and safe delivery. An attempted delivery does not itself transfer risk to you. Risk normally passes when you, or a person you have identified to receive the goods, takes physical possession. The exception for a carrier independently commissioned by you applies only where the law provides for it.
10.7 Provide an accurate address, necessary access instructions and arrangements to receive and promptly refrigerate chilled food on the agreed day or within the agreed window. We will not treat any neighbour or unattended location as authorised merely because you are absent. If you expressly request a safe place, we will follow the instruction only where reasonably suitable for chilled food. Retrieve the parcel promptly. Subject to your statutory rights, we are not responsible for deterioration caused solely by your failure to follow reasonable storage or retrieval instructions after correct and safe delivery. A safe-place instruction does not excuse incorrect delivery, unsafe goods or any loss for which the law makes us responsible.
10.8 If an address error, inaccessible property, unsafe instruction or missed collection attributable to you prevents fulfilment, we will try to contact you and take reasonable steps to limit waste. We may recover only reasonable, evidenced losses caused by your failure, less costs saved or recovered, up to the affected order price. We will not recover the same loss twice. Any separately requested redelivery will be priced and agreed first. We will not re-deliver unsafe food or charge you for a failure caused by us or our carrier.
10.9 If we miss the agreed delivery date or the end of an agreed delivery period, contact us. You may end the affected order immediately where delivery on time was essential in the circumstances or you told us before contracting that it was essential, or where we refuse to deliver. In other cases you may require delivery within an appropriate additional period and cancel if we miss it. We will refund all payments for an order you are entitled to end without undue delay. Unsafe, damaged or incorrectly supplied goods are dealt with under clause 11; you do not need to pursue the carrier yourself.
10.10 If we or our carrier fail to provide a paid Saturday or timed delivery service as agreed, we will refund its additional charge unless you have freely agreed a different service and the treatment of its price. This does not remove any right to cancel the affected order or another legal remedy.
10.11 Collect from the location and within the window in your confirmation. The peak delivery variation does not apply to collection slots. Contact us promptly if you cannot attend. We cannot guarantee indefinite storage or collection beyond a product's safe life. If we fail to make your order available as agreed, we will offer a suitable alternative or the refund to which you are entitled.
10.12 A scheduling variation is not permission to extend a parcel's transit beyond safe limits. We remain responsible for maintaining safe conditions until responsibility lawfully passes to you. On receipt, follow the product's storage, preparation and use-by instructions. Refrigerate promptly, normally at 0 to 5°C or a lower labelled temperature. Freeze only where suitable and within the labelled use-by period. Neither a general freshness statement nor a peak window extends a use-by date or excuses defects which arose before you received the goods.
11.1 Ingredient and allergen information must be available before you commit to a product and accompany it where required. Check the information for each product and each delivery, including any notified recipe change. Contact us before ordering if you need clarification. We will provide relevant changed information before you become committed to an affected repeat order, and obtain your agreement to a material change or omit and refund that item. General cross-contamination warnings do not replace accurate product information or qualify a specific free-from promise.
11.2 If products are missing, damaged, unsafe, not as described or otherwise faulty, contact us as soon as reasonably possible, ideally within 24 hours for a freshness or temperature concern. This request is not a deadline that removes legal rights. Provide your order number and a description; photographs, labels, packaging, batch codes and any temperature reading already available can help, but are not an absolute condition of a remedy. We may reasonably investigate the cause, including storage after receipt, and ask for relevant evidence without requiring you to prove a matter which the law requires us to prove.
11.3 Do not eat food you reasonably believe is unsafe. We will discuss safe handling, collection or disposal; do not send perishable food back through ordinary post. Where a return is required for a valid faulty-goods claim, we will arrange or pay its reasonable cost. We will not insist that you retain unsafe food in unsuitable conditions.
11.4 You retain the remedies provided by the Consumer Rights Act 2015, including rejection and refund where applicable, and repair, replacement or price reduction where those are the appropriate remedies. We will not impose a replacement or account credit instead of a refund you are legally entitled to choose. For rapidly perishable food, the short-term rejection period can be shorter than 30 days, according to its reasonably expected life; this is not a general exclusion of other legal remedies.
11.5 When a refund is due following rejection of faulty goods, we will make it without undue delay and within 14 days of agreeing that you are entitled to it. A product refund reflects the price actually paid after discounts. We will also refund delivery charges where required by law.
11.6 If a product is recalled or withdrawn for safety reasons, we may stop the affected supply and contact you with instructions. Follow any instruction not to consume it. We will provide the appropriate refund or agreed replacement and will not use a recall to remove your other rights.
12.1 Fresh meat and other goods liable to deteriorate or expire rapidly are excluded from the usual 14-day distance-selling change-of-mind cancellation right. Our contractual rights to amend or stop an order before its Order Deadline still apply. This exception never removes rights concerning faulty, unsafe or incorrectly supplied goods.
12.2 The perishable-goods exception does not automatically cover every item sold by a butcher. For eligible non-perishable goods in each separately accepted order, you may cancel without giving a reason from the time the order is accepted until 14 days after you or your nominated recipient, other than the carrier, receives them. If that order is delivered in separate parts, the period runs from receipt of its last part where the law requires. Other exceptions apply only where their legal conditions are met.
12.3 Tell us clearly which order or goods you wish to cancel using clause 1.3. You may use the optional form at the end of these terms. For a statutory cancellation, sending your notice before the cancellation period expires is sufficient. Returning goods or cancelling an individual order does not automatically stop future subscription cycles unless you also ask us to end the subscription.
12.4 Return cancelled non-perishable goods to our shop address within 14 days after telling us. You pay the direct return cost for a change-of-mind return, unless we agree otherwise; faulty-goods return costs are dealt with in clause 11. Take reasonable care of the goods. We may deduct only a loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning, where the law allows it.
12.5 We will refund the cancelled goods and any standard outbound delivery cost required by law. If you selected a more expensive service, the statutory refund is limited to our least expensive applicable standard delivery service. For a partial cancellation we will allocate any refundable delivery cost fairly and will not add a new delivery charge retrospectively. Where goods have been supplied and you are returning them, we may withhold the refund until we receive them or evidence of return, whichever happens first, and will refund without undue delay and within 14 days of that event. If no return is needed, or we agree to collect, we will refund within 14 days of your cancellation notice, or sooner where the law requires.
12.6 A different exception may apply to genuinely bespoke goods or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. We will identify any applicable exception before purchase and use it only where its legal requirements are met. Selecting an ordinary pack size or standard cut does not by itself make a product bespoke.
13.1 We may suspend an affected cycle for an unresolved delivery problem, a safety issue, legal necessity or reasonable evidence of fraud. We will explain the reason where legally permitted, act proportionately and give you a reasonable opportunity to correct a remediable issue. We will not charge for unfulfilled future cycles while suspended. Failed payments follow the subscription hold, recovery and unpaid-order rules in clause 8.
13.2 We may end a subscription for a serious or repeated breach of these terms, a legal or safety reason, or if we discontinue meatRepeat or cease serving your area. Unless urgent circumstances reasonably prevent it, we will give at least 28 days' notice of a commercial discontinuation. We will refund all payments for goods we do not supply and explain the treatment of any already accepted order.
13.3 You may end an affected order or the subscription if we materially breach the contract, subject to any opportunity to put matters right required by law. No termination provision excludes your entitlement to a refund, damages or another statutory remedy.
14.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. A loss is foreseeable if it was obvious that it would happen or both parties contemplated it when making the contract. Subject to clause 14.2, we are not responsible for loss which was not reasonably foreseeable or was caused solely by your breach of these terms. We do not apply a blanket limit of the order price to our liability.
14.2 Nothing limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or your statutory consumer rights. We do not exclude responsibility for our employees or appointed carriers where the law makes us responsible.
14.3 The service is for private consumption. We do not accept liability for business losses, such as lost business profit, arising from use for trade or resale, to the extent the law permits. You should take reasonable steps to limit avoidable loss, but are not required to incur unreasonable expense or risk your safety.
14.4 If an event genuinely outside our reasonable control disrupts supply, we will notify you promptly, take reasonable steps to reduce its effect and explain your options. Ordinary seasonal demand does not itself excuse our agreed obligations. Such an event does not allow us to retain payment for goods we do not supply, deliver unsafe food or remove statutory cancellation and refund rights. If delivery outside the agreed date or window becomes necessary, we will seek your agreement or refund an order we cannot fulfil as agreed.
15.1 Our privacy notice at ianchatfield.co.uk/privacy-policy explains our use of personal information. Accepting these terms is not consent to optional marketing. Necessary account, payment, delivery, safety and cancellation messages administer the service. Pause reminders which include promotional content are subject to applicable marketing rules and your preferences. Unsubscribing from marketing does not cancel meatRepeat or prevent necessary service messages.
15.2 Send complaints to the contacts in clause 1.3. We will investigate promptly and give you a written outcome. At that stage we will identify any alternative dispute resolution arrangement available to you through a legal or contractual obligation on us, and provide any other information the law requires. We may also agree to use an appropriate independent scheme. Complaining or considering dispute resolution does not remove your right to go to court.
16.1 We may make proportionate changes needed to reflect changes in law, security or the operation of the service. We will explain a material change and give at least 28 days' advance notice, with a genuine opportunity to cancel before it affects you. We will obtain express agreement where required and will not use a general update to rewrite the essential bargain or remove an accrued right. Merely replacing terms on our website does not retrospectively change your contract. Accepted orders keep their existing terms unless a change is legally required or agreed with you. Price changes follow clause 7. Any longer price-notice period already agreed with you remains in force until validly changed under this clause.
16.2 We may transfer our obligations only where your rights and service protections are not reduced. We will tell you in advance if a transfer materially affects your subscription and allow you to cancel before it takes effect. You may transfer your subscription to another person only with our agreement, which we will not unreasonably withhold where the service can lawfully and safely continue.
16.3 If a provision is unenforceable, the remainder continues so far as the law permits. A delay in enforcing a right does not waive it. No other person has a contractual right to enforce these terms, except where the law provides otherwise.
16.4 These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the mandatory consumer protections of the law that applies to you and may bring proceedings in the courts available to you under consumer jurisdiction rules, including the courts where you live. This is not an exclusive requirement to use the courts of England and Wales.
Use this form only if you wish to cancel. You can use any other clear statement instead. The form does not create a change-of-mind right where the law excludes one.
To: Ian Chatfield Limited, 16 High Street, Tonbridge, Kent TN9 1EJ. Email: [email protected].
I/We give notice that I/We cancel my/our contract for the sale of the following goods:
Goods and order number: ______________________________________________
Ordered on / received on: ______________________________________________
Name of consumer(s): __________________________________________________
Address of consumer(s): ________________________________________________
Signature of consumer(s), only if sent on paper: _____________________________
Date: _______________________________________________________________
Delete whichever wording does not apply. If you also wish to end future meatRepeat cycles, please state: “Please cancel my meatRepeat subscription.”
